Terms & Conditions
By ordering from us you accept following T & C
Though we cater to different requirements such as Eggless, Vegan, Paleo, Gluten free and Dairy free, all items are made in the same facility. We do take care to the best of our ability to avoid any cross contact but cannot completely guarantee it. TBM (The Baking Mum) advises individuals who are very sensitive to allergens to exercise caution while purchasing as it may contain traces of allergens (eggs, gluten, dairy, nuts, soy, seeds, sulphites, GM modified ingredients etc). Please refer to individual products to know full list of ingredients.
All of our cakes have a shelf life of about 3 – 4 days. Many of our cakes need refrigeration to obtain relevant shelf life. Please refer to individual product’s storage instructions under product description.
Refunds and Cancellations
If an order is cancelled with two weeks notice, a cancellation fee of 50% of total order cost is applied. This covers for admin costs relating to your order, the cost of lost booking which may have been taken in place of your order(as we only take limited orders per day), advance payments made to suppliers to fulfil your order, labour cost and any additional charges incurred relating to your order.
If an order is cancelled with 1 week or less notice, then no refund is provided and full order total is withheld.
Above policy also applies to all orders received through Facebook or in person where payment has been made either as cash or a bank transfer. For 2 weeks notice of cancellation 50% is refunded and for 1 week or less notice there is no refund provided.
For personalised cake toppers, no refunds are applicable irrespective of notice period provided.
Let us know ASAP if you need to cancel your order.
Change of Order date
MINIMUM of 48 hours notice is required if you need to change your order to another day. It is not guaranteed and will depend on how booked out we are on that particular day. Please sms us on 0432 874 207 with date change request. If we are not able to accommodate your request, we will refund your money deducting $15 admin fee.
Order Pick up
All orders are to be picked up from Tournament Drive, Point Cook during our pick up time slots. We do not offer pick up outside of these hours unless agreed earlier.
TBM advises to exercise caution while driving, especially while turning to avoid any damage to cakes or other items. TBM is not liable for any damage to the product after it has been picked up/posted.
If a customer do not show up to pick up their order at their nominated day and time, TBM will contact them to organise an alternate day and time (same day or maximum next day). If the order Is not picked up even after following up, TBM reserves the right to discard it due to food safety reasons. No monies will be refunded for uncollected orders.
Custom Cake Toppers
Our cake toppers are hand made from quality glitter cardstock. They are specifically designed on order. All orders will take have 3 to 4 days turn around time plus postage time if relevant. Cake toppers contain sharp objects and should be kept away from little and curious hands.
TBM offers no refund on cake toppers order cancellations.
Please direct any enquiries to TBM on 0432 874 207 or to firstname.lastname@example.org
All materials and content on this website is owned by TBM. No reuse of this material is permitted without prior written consent. TBM retains the copyright for the materials contained on the TBM website.
All prices are listed in Australian Dollars (AUD).
Any orders placed under a false name, with a fraudulently obtained credit card or without the consent of the cardholder are unauthorised, and TBM will take such action as it considers appropriate in the circumstances (including reporting such activity to relevant law enforcement agencies and government bodies).
Any party engaged in illegal activities involving the use of this website may be subject to civil proceeding and criminal prosecution. TBM does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website.
TBM reserves the right to modify the pricing and these terms and conditions without notice.
TBM will only use the information provided to it by its clients for its own internal use. TBM will manage and protect your information in accordance with the relevant and appropriate privacy legislation in Australia.
You should be aware that products supplied by TBM may include cake toppers or other items intended to be affixed or attached to particular products. Such items should be handled by suitably aged persons, and not provided to children. All such items should be removed from the product prior to consumption.
Equipment/Chafing Dish/Cake Stand Hire
We provide chafing dishes and cake stands for hire free of cost for all orders over $150 (subject to availability). A deposit of $150 is required to be paid at the time of ordering which will be refunded once equipment has been returned to us in good condition. If there is a damage, TBM reserves the right to deduct replacement fee from deposit.
If for any reason TBM is unable to make delivery of a cake or any product, TBM reserves the right to cancel the order. In that event, a full refund will be given to the customer.
TBM shall not be liable for any failure or delay in supply or delivery of any product where such failure or delay is wholly or partly due to any cause or circumstances whatsoever outside the reasonable control of TBM including but not limited to war, strikes, lockouts, industrial disputes or unrest, government restrictions or intervention, transport delays, fire, act of God, breakdown of plant, shortage of supplies or labour, storm or tempest, theft, vandalism, riots, civil commotions, act of terrorism or accidents of any kind.
All pictures of orders undertaken by TBM are displayed on our Gallery section of website. If there are any picture cakes, prior permission from client will be taken before uploading images on website. By ordering through us you give us permission to upload all completed orders images on our website.
All customers are automatically subscribed to our Email Newsletter list. We hate spam as much as you do. We will only email when we have special promotions or important news and updates. If you do not wish to receive emails from us, please send us an email to email@example.com with subject “Unsubscribe” and we will promptly remove your email address from our database.
The Baking Mum is a registered company in Australia.
By Placing an order online, the customer authorises TBM (The Baking Mum) to charge all monies payable to TBM under these terms and conditions to your credit card.